MODE SAGE ONLINE STORE POLICIES
Our joy is to provide you with great customer service and beautiful products that we hope you will love. Please note the following order policies which are relevant to all online purchases.
Online Purchases
An order confirmation for good purchased on our online website www.mode-sage.com, does not guarantee your order has been approved and/or processed. Mode Sage reserves the right to decline your order for any reason and will immediately advise you of your order cancellation and refund.
Mode Sage will endeavour to post and update the most accurate information on our online store. However, due to market demand/pricing changes and human error, all product prices, details and descriptions are subject to change. Mode Sage reserves the right to adjust our prices without notification. Please note that pricing changes will not affect purchases already processed. We may also cancel or refund any purchase made due to incorrect product/pricing descriptions and we will notify you immediately in this event.
Shipment
All orders will be shipped as soon as possible following the processing and approval of your payment method. All orders will be sent via tracked mail, by either DHL or Australia Post and you will be sent a confirmation of your shipment details including your tracking number. In the event of a delayed or missing shipment, please call us on 02 9807 8739, however, Mode Sage will not be responsible for any items lost that have a valid tracking number.
Returns
Refunds
We hope you love your purchase. In the event that you are not entirely happy please note our returns policy below:
We want to make sure you are entirely happy with your shopping experience at Mode Sage. Purchases may be eligible for a full refund. All refunds must be processed within 7 days of receiving your purchase; The items must be returned and received by Mode Sage at Shop 3035, Top Ryde City, Cnr Blaxland Rd & Devlin St, Ryde NSW 2112, within this timeframe. Please note swimwear, intimate apparel and all accessories are NOT eligible for refund.
If your request falls outside this timeframe, Mode Sage may review your case and chose to examine your request at their own discretion.
All items sent back for a refund request will be examined closely by our team and refunds will only be issued if garments are returned in their original, unworn, undamaged, unwashed, unaltered condition with all original tags and packaging intact will be accepted for exchange or credit.
All refund requests are to be sent back to our Mode Sage store at the cost and responsibility of you the customer.
Exchange
Goods can be exchanged or you will be issued a store credit in the amount of the goods purchased. All swimwear, intimate apparel and accessories are NOT eligible for exchange.
All exchange/credit must be processed within 14 days of the receipt of your order; The items must be returned and received by Mode Sage at Shop 3035, Top Ryde City, Cnr Blaxland Rd & Devlin St, Ryde NSW 2112, within this timeframe.
Only items received in their original, unworn, undamaged, unwashed, unaltered condition with all original tags and packaging in tact will be accepted for exchange or credit. All returns are to be sent back to our Mode Sage store at the cost and responsibility of you the customer.
Faulty Items
Any faulty items should be returned to Mode Sage for inspection. We will review the product and notify the designed of the faulty garment for approval prior to refunding you for your purchase.
Sale Purchases
Any sale items that are purchased at a discount greater than 20% or that are marked ‘final sale’ are not eligible for refund, store credit or exchange within different styles. Upon purchasing via our online store, you agree to our no refund or return on Sale policy. Warehouse and Clearance Sale items will not be eligible for return or refund under our terms and conditions of sale.
Pre-Orders
All pre-order purchase are subject to a 50% non-refundablw deposit at time of order to secure your purchase.
All delivery timeframes are an estimate provided to Mode Sage by the brand and may be signet to change. Mode Sage will communicate any changes to these delivery windows as they are vitrified, however are not obliged to offer a refund of your deposit for any inconvenience as a result. All faults will be handled as per our Faults policy above.
