We hope you love your purchase. In the event that you are not entirely happy please note our returns policy below:
Return requests must be placed within 14 days of purchase. Return requests received outside of 14 days may be accepted at Mode Sage’s discretion.
Returned items must be in original condition, undamaged, unworn, with original packaging and all tags attached. Garments received soiled or with make-up marks will not be accepted and will be sent back to the customer at the customer’s expense.
Please note swimwear, intimate apparel and all accessories are not eligible for return.
All returns must clearly note the customer’s name and original order number, or may not be processed. All returns must be sent via registered post or by other such means or carrier of your choice, which provides proof of posting and delivery. Mode Sage will not be liable for items lost in transit.
Where the items fail to be of acceptable quality, and the failure does not amount to a product fault, Mode Sage is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability. Mode Sage classifies items to be faulty if they are received damaged due to a shipping or manufacturing fault. Items that are damaged as a result of wear are not considered to be faulty.
Mode Sage will issue a refund to the original payment method used for purchase within 10 business days of receipt of a return, excluding shipping costs. A refund for faulty items will include the full value of the items returned, including the relevant taxes, shipping or return delivery costs.
For international returns, Mode Sage recommends indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid additional custom duties and taxes. Please ensure adequate insurance is taken for the safe delivery of your order. All return international shipments are the responsibility of the customer.
Please note, Mode Sage will only offer exchange or credit note for items purchased with a discount of 20% or more.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.
If you have any queries about our Returns Policy, please contact our Customer Service team at firstname.lastname@example.org.